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Pisa Stone® Terms & Conditions:
Delivery, Refunds & Returns
1.Terms of Service
1.1 Ownership of this website.
This website is operated by Pisa Stone. The term ‘Pisa Stone’ or ‘us’ or ‘we’ refers to the owner of the website. Our registered business address is:
Severnside Trading Estate
1.2 General Conditions
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of this website or its contents.
The content of this website is for your general information and use only. It is subject to change without notice.
We present the information on this website about our products and services as accurately as we can and in good faith. If there are any omissions or errors we will correct them when brought to our attention.
Any links from this website to other websites are provided for your convenience and we have no responsibility for the content of linked websites.
We may update these Terms of Service at any time and without notice. We recommend that you read these terms whenever you visit our website.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Important Notice: Please note as our products are natural, small pitting within the material is inherent as well as slight colour variations from piece to piece. Also, due to photographic lighting sources, colour of the actual product may slightly vary from the image.
2.1 Pisa Stone provide nation-wide delivery service. At Pisa Stone’s manufactory in Manchester, we carefully pack all of our stone related-products before being shrink wrapped to ensure they arrive to our customers in perfect condition.
2.2 We have a contract with a reliable pallet company to transport goods (Pallet Scale) from our factory direct to your site. You can arrange an approximate day that you would like delivery. On the day of delivery, the delivery team may call you one hour before they are due to arrive. All goods must be checked by the customer upon receipt (this is imperative) as we will take no responsibility for damaged goods once they have been signed for.
2.3The delivery vehicles are fitted with a tail lift and will lower the pallets down to roadside level. Please ensure you have a suitable area with sufficient space for the vehicle to unload your delivery. If access is restricted, delivery will be kerbside only.
2.4Delivery does not include fitting or installation of the products, which is the sole responsibility of the client.
2.5 It is the Customer’s responsibility to ensure access to the collection and delivery addresses and inform the Company of any potential issues that may arise while accessing the collection and delivery addresses.
2.6 Upon delivery the Goods will be off loaded and moved to the curb side location not more than 3 metres from the delivery vehicle. The Company shall not be liable to move the Goods further than the front door of any premises, and shall not be liable to enter any premises, or carry the Goods up any stairs.
2.7 In the event that an attempt has been made at delivery or collection and the location is unattended, the driver will wait for a period during which the driver will attempt to contact the Customer on the number provided. The driver will wait an average of 15 minutes before classifying the delivery or collection as failed. There will be additional charges for each failed delivery or collection.
3. Receiving your delivery:
3.1 We ask that you check your delivery pallet thoroughly, looking for any signs of damage, such as tears or rips in the packaging. In the unlikely event that you do find a damaged item on the pallet, make a note of the item on the delivery signing sheet and get in touch with us so we can arrange a replacement.
3.2 Delivery time is typically 5-10 working days for our stonework orders (UK mainland only) and for bespoke orders (TBC), although we will always endeavour to meet your specific delivery requirements. Alternatively, by prior arrangement, items may be collected from our Manchester manufactory.
Please note as our products are natural, small pitting within the material is inherent as well as slight colour variations from batch to batch. Also, due to photographic lighting sources, colour of the actual product may slightly vary from the image.
4.1 We inspect every order before dispatch to ensure it reaches our customers in perfect condition. However, in case there are any issues before or during transit, we ask that you inspect your goods fully before you sign off the delivery.
4.2 For valid reasons, orders may be returned to us and refunded if they are damaged before you sign for them, or if they are different to what you ordered. In all other cases, you will be responsible for the arrangement and cost of returning the items to us.
4.3 Returns for refund will only be accepted if you notify us within 14 days of receiving your order, with a re-stocking charge of 45% of the purchase price plus the delivery cost, unless returned goods are less than 5% of the purchase price.
4.4 No special/custom order (bespoke order) can be returned under any circumstance.
4.5 We always recommend that you do not book a builder or any other workman until the goods have been delivered and inspected. Pisa stone® will not under any circumstances entertain any financial demands from the customer for late delivery.
4.6 We supply natural stone products. Thus, colours and pattern variation are common features of most natural stone-related products. Also, some of our natural stone products could have stippled surface (rough stone surface) due to the fact of natural stone products’ nature.
4.7 Please ensure you are happy and aware of these variation features of the natural stone products before you submitting your order. Submitting your order means that you have accepted the conditions of our natural stone products in their present state so no refunds or replacements will be offered.
4.8If you notice any damaged items in your delivery, please make a note of this on the delivery signing sheet and contact us as soon as possible so we can arrange a replacement. For insurance purposes we need to have photographs of the damaged items and packaging as they were when delivered to your site.
Model cancellation Form
Alhekma Stone Limited
Severnside Trading Estate
Email address: Info@Pisastone.co.uk Telephone number: 01614433227
I/We[*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] [for the supply of the following service [*], Ordered on [*]/received on [*]______________________(date received)
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper)
￼￼￼[*] Delete as appropriate.